Privacy
Policy

Last updated: September 2026

Ginger Agency respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, subscribe to our communications or interact with our services.

1. Who we are

Ginger is a digital content marketing and PR agency working with brands across the luxury lifestyle sector.

For the purposes of UK data protection law, Ginger is the data controller responsible for the personal information described in this Privacy Policy.

Business name: Ginger Agency (SW) Ltd
Email: hayley@gingeragency.co.uk
Company number: 13601138 

2. Information we collect

Depending on how you interact with us, we may collect information including:

• your name;
• email address;
• telephone number;
• company name and job title;
• information you provide through contact or enquiry forms;
• information you provide when subscribing to our email marketing;
• information contained in emails or other communications you send to us;
• information about how you use and interact with our website; and
• technical information such as your IP address, browser type, device type and website usage data.

We only collect personal information that is relevant to our relationship with you and the operation of our website and services.

3. How we collect your information

We may collect information directly from you when you:

• contact us by email, telephone or through our website;
• submit an enquiry;
• subscribe to our email marketing;
• engage with us through social media;
• work with us as a client, supplier, partner or other professional contact; or
• otherwise provide information to us.

We may also collect certain technical and usage information automatically when you visit our website through cookies, Google Analytics and similar technologies, subject to your cookie preferences.

In some circumstances, we may receive professional contact information from publicly available sources, referrals, business partners or other third parties.

4. How we use your information

We may use your personal information to:

• respond to enquiries and communicate with you;
• provide information about our services;
• deliver and manage our services;
• manage relationships with clients, suppliers and business partners;
• improve our website, content and services;
• understand how visitors use our website;
• maintain the security and performance of our website;
• send relevant marketing communications where permitted;
• maintain appropriate business and administrative records; and
• comply with legal and regulatory obligations.

We will only use your personal information where we have a lawful basis to do so. Depending on the circumstances, this may include your consent, fulfilling or taking steps towards a contract, complying with a legal obligation, or pursuing our legitimate business interests where those interests do not override your rights and freedoms.

5. Email marketing and Mailchimp

We use Mailchimp to manage and send our email marketing communications.

If you choose to subscribe to our mailing list, information such as your name and email address may be stored and processed through Mailchimp for the purpose of sending you Ginger news, insights, updates and information about our services.

We will only send marketing communications where we have an appropriate lawful basis to do so.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us directly.

Mailchimp is operated by Intuit and processes personal information in accordance with its own privacy and data protection practices.

6. Google Analytics and cookies

We use Google Analytics 4 (GA4) to help us understand how visitors use our website.

Google Analytics may collect information about your interaction with our website, such as pages visited, time spent on the site, general location information, device and browser information and how you arrived at our website.

This information helps us understand website performance and improve our content and user experience.

Google Analytics uses cookies and similar technologies. Where required by law, analytics cookies will only be activated after you have provided your consent through our cookie controls.

You can change or withdraw your cookie preferences through the cookie settings available on our website.

We may also use essential cookies that are necessary for the website to function correctly. These do not require consent where they are strictly necessary for the operation of the website.

7. Sharing your information

We do not sell your personal information.

We may share or process information through trusted third-party providers where reasonably necessary to operate our website and business. These may include:

• Mailchimp, for email marketing and mailing-list management;
• Google Analytics, for website analytics;
• website hosting, development and technology providers;
• professional advisers;
• contractors or service providers working on our behalf; and
• regulatory, legal or law-enforcement authorities where required by law.

Where third parties process personal information on our behalf, we take reasonable steps to ensure appropriate data protection arrangements are in place.

8. Social media

Our website may contain links to Ginger’s social media profiles, including Instagram and LinkedIn.

These links take you to external websites or apps operated by those platforms. Ginger does not control how Instagram, LinkedIn or other third-party platforms collect and process your information once you leave our website.

We recommend reviewing the privacy policies of those platforms if you choose to visit or interact with our social media profiles.

9. International data transfers

Some of the third-party services or technology providers we use may process or store personal information outside the UK.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

10. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet any legal, accounting or reporting requirements.

Retention periods may vary depending on the nature of the information and our relationship with you.

If you unsubscribe from our email marketing, we will stop sending you marketing communications. We may retain limited information where necessary to record and respect your opt-out preference.

When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it as appropriate.

11. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet-based system can be guaranteed to be completely secure.

12. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including the right to:

• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• request restriction of how we use your information;
• object to certain uses of your information;
• request the transfer of certain information;
• withdraw consent where we rely on consent to process your information; and
• object to the use of your personal information for direct marketing.

These rights are subject to certain legal conditions and exemptions.

To exercise any of these rights, please contact us at hayley@gingeragency.co.uk

13. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Further information is available at ico.org.uk.

14. Third-party websites

Our website may contain links to third-party websites and services.

We are not responsible for the content, security or privacy practices of external websites. We recommend reviewing the relevant privacy policy when visiting a third-party website.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.

The latest version will be published on this page together with the date it was last updated.

16. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Ginger Agency
hayley@gingeragency.co.uk